Cookie Policy

Introduction

CyberTech Solutions employs cookies and similar tracking technologies to enhance user experience, analyze system performance, and optimize our technical support services. This policy outlines our data collection methodologies, usage protocols, and user control mechanisms.

We are committed to transparent data handling practices and providing users with comprehensive control over their digital privacy preferences. This document explains how cookies function within our system architecture and how users can manage their data interactions.

Cookie Classification System

Essential System Cookies

Purpose: Critical functionality and security protocols

Duration: Session-based and persistent storage

Data Collected: Authentication tokens, session identifiers, security preferences

User Control: Required for basic system operation, cannot be disabled

Performance Analytics Cookies

Purpose: System performance monitoring and optimization analysis

Duration: 12 months maximum retention period

Data Collected: Page load times, user interaction patterns, system responsiveness metrics

User Control: Optional, can be disabled through browser settings

Functional Enhancement Cookies

Purpose: User preference storage and customization features

Duration: 6 months or until user modification

Data Collected: Language preferences, theme selections, form auto-completion data

User Control: Fully manageable through privacy settings

Communication Tracking Cookies

Purpose: Service request tracking and support session management

Duration: 3 months for completed interactions

Data Collected: Support ticket references, communication preferences, response tracking

User Control: Can be cleared manually or automatically expire

Cookie Management Protocols

Browser-Level Controls

▸ Access browser cookie settings through privacy/security preferences
▸ Configure cookie acceptance policies for specific domains
▸ Enable automatic cookie deletion on browser closure
▸ Utilize private/incognito browsing modes for cookie-free sessions

System-Level Preferences

▸ Granular cookie category selection through our consent interface
▸ Real-time preference modification without session interruption
▸ Automatic consent renewal notifications and updates
▸ Data export capabilities for transparency and user control

User Rights and Data Control

Consent Management Rights

Users maintain complete control over cookie consent decisions and can modify preferences at any time. Consent is not required for essential system functionality but is necessary for enhanced features and analytics.

Implementation: Consent preferences are stored locally and respected across all system interactions.

Data Access and Portability

Users can request comprehensive reports of all cookie data associated with their sessions, including collection timestamps, usage purposes, and retention schedules. Data export functionality is available upon request.

Timeline: Data access requests are processed within 72 hours of submission.

Deletion and Retention Controls

Users can request immediate deletion of all non-essential cookie data. Essential system cookies are automatically purged upon session termination or user-initiated account closure.

Retention Policy: Maximum retention periods are enforced automatically with no manual intervention required.

Third-Party Integration Controls

Our system minimizes third-party cookie dependencies. When external services are integrated, users receive explicit notification and control over data sharing with external platforms.

Current Status: No third-party analytics or advertising cookies are currently implemented on our platform.

Cookie Policy Inquiries

For questions regarding our cookie usage policies, data collection procedures, or to exercise your data control rights, please contact our privacy compliance team.

Contact Privacy Team