SERVICE TERMS
Legal Framework and User Agreement Conditions
Terms and Conditions Scope
These terms of service establish the legal framework governing the use of CyberTech Solutions' technical support services, digital platforms, and related resources. By accessing our services, users agree to comply with all specified conditions and acknowledge acceptance of these terms.
This agreement covers service delivery protocols, user responsibilities, intellectual property rights, limitation of liability, and dispute resolution procedures. All service interactions are subject to these terms regardless of access method or communication channel.
LEGAL NOTICE: These terms constitute a binding legal agreement. Users who do not agree to these conditions should discontinue service usage immediately.
Service Usage Policy
Authorized Service Usage
Legitimate Technical Support: Services are provided exclusively for legitimate technical support requirements including system troubleshooting, network maintenance, and infrastructure optimization.
Commercial and Personal Use: Both commercial organizations and individual users are authorized to access services within the scope of technical support requirements and system maintenance needs.
Compliance Requirements: All service usage must comply with applicable local, national, and international laws and regulations governing technology services and data processing.
Prohibited Activities
Unauthorized Access: Attempting to access systems, networks, or data beyond authorized scope or using services to facilitate unauthorized access to third-party systems.
Malicious Activities: Using services to distribute malware, conduct security attacks, or engage in any activities that could compromise system integrity or security.
Resource Abuse: Excessive resource consumption, automated system abuse, or activities that could impact service availability for other users.
Illegal Content: Transmitting, storing, or processing content that violates applicable laws, regulations, or intellectual property rights.
Service Limitations
Scope Boundaries: Services are limited to technical support, system maintenance, and infrastructure optimization within agreed service parameters.
Availability Standards: While we strive for maximum uptime, service availability is subject to maintenance schedules, system updates, and unforeseen technical issues.
Resource Allocation: Service delivery is subject to resource availability and may require scheduling for complex or resource-intensive support requirements.
User Obligations and Responsibilities
Technical Responsibilities
- ▸ Provide accurate system information and technical specifications
- ▸ Maintain secure backup procedures before system modifications
- ▸ Implement recommended security measures and system updates
- ▸ Notify service providers of system changes affecting support
- ▸ Ensure proper licensing for all software requiring support
Legal and Compliance Obligations
- ◊ Comply with all applicable laws and regulatory requirements
- ◊ Respect intellectual property rights and licensing agreements
- ◊ Maintain confidentiality of proprietary system information
- ◊ Report security incidents and potential vulnerabilities
- ◊ Indemnify service providers against misuse of services
Service Delivery and Performance Standards
Response Time Commitments
Service response times are categorized by priority level with critical issues receiving immediate attention within 15 minutes. Standard support requests are addressed within 2 hours, while routine maintenance is scheduled within 24 hours of request submission.
Service Level Agreements
Comprehensive SLAs define service availability, performance metrics, and resolution timeframes with measurable objectives and penalty clauses for service level breaches. All SLAs include escalation procedures and compensation frameworks.
Quality Assurance Standards
All service delivery follows documented procedures with quality checkpoints, peer review processes, and customer satisfaction verification. Continuous improvement protocols ensure service quality enhancement over time.
Limitation of Liability and Disclaimers
Service Limitations
Services are provided "as-is" without warranties of any kind, express or implied. We do not guarantee specific outcomes, system performance improvements, or resolution of all technical issues. Service effectiveness depends on system complexity, user cooperation, and external factors beyond our control.
Liability Exclusions
Maximum liability is limited to the total service fees paid in the preceding 12 months. We are not liable for indirect, consequential, or punitive damages including but not limited to data loss, business interruption, or lost profits regardless of cause.
Force Majeure Provisions
Service delivery may be affected by circumstances beyond reasonable control including natural disasters, government actions, network failures, or other force majeure events. Such events may result in service delays or temporary unavailability.
Legal Information and Dispute Resolution
Governing Law
These terms are governed by the laws of Sri Lanka. All legal proceedings must be conducted within Sri Lankan jurisdiction with English as the official language for legal documentation.
Dispute Resolution
Initial dispute resolution through direct negotiation is required before formal proceedings. Unresolved disputes proceed to binding arbitration through recognized arbitration authorities.
Intellectual Property
All service methodologies, documentation, and proprietary technologies remain the intellectual property of CyberTech Solutions with limited usage rights granted to service recipients.
Contract Modifications
Terms may be updated periodically with advance notification to users. Continued service usage constitutes acceptance of modified terms. Major changes require explicit user acknowledgment.
Termination Conditions
Either party may terminate services with appropriate notice period. Immediate termination is authorized for terms violations, security breaches, or illegal activities.
Severability Clause
If any provision is deemed invalid or unenforceable, remaining terms continue in full effect. Invalid provisions are replaced with enforceable alternatives of similar intent.
Legal and Terms Support
For questions regarding these terms of service, legal compliance requirements, or to report terms violations, contact our legal compliance team. All inquiries receive comprehensive response with appropriate legal documentation.
Contact Legal Team